Scenario 2: Ms. Patel

Ms. Patel has slipped into her favourite café. She visits most mornings for a quiet moment to herself. She chooses her usual table by the window and puts her bag down. When the server brings her drink, she’s expecting the warm, familiar comfort of her regular tea. But when she looks down, she sees a cup of coffee instead. The colour, the smell, the taste – it’s all wrong.

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